Troubleshooting Guide

Solution steps:

1. Check spam/junk folder: Emails might be filtered
2. Add to whitelist: Add noreply@ccswag.com to your contacts
3. Check email filters: Disable any email filters temporarily
4. Wait 10 minutes: Sometimes delivery is delayed
5. Request new email: Try the "Resend verification" option
6. Try different email: Use a different email address if possible

Common causes and solutions:

• Multiple failed login attempts: Wait 15 minutes then try again
• Payment issues: Update payment method in billing settings
• Policy violations: Review terms of service and contact support
• Suspicious activity: Verify your identity with support team

If your account is suspended, contact support immediately for assistance.

File upload requirements:

• File formats: PNG, JPG, JPEG, SVG only
• File size: Maximum 10MB per file
• Dimensions: Minimum 300x300 pixels, recommended 2400x2400
• Resolution: 300 DPI or higher for best quality

If upload still fails:

1. Reduce file size by compressing the image
2. Convert to PNG format if using other formats
3. Try uploading from a different device
4. Check if your internet connection is stable
5. Disable browser extensions temporarily

Common reasons and solutions:

• Temporary stock shortage: Check back in 24-48 hours
• Seasonal unavailability: Some items are seasonal
• Plan limitations: Check if your plan supports this product type
• Regional restrictions: Some products not available in all regions

Try importing the catalog again to get the latest availability updates.

Quality improvement tips:

• Use high-resolution images: At least 300 DPI
• Vector formats preferred: SVG files scale better
• Avoid low-resolution sources: Don't use images from websites
• Transparent backgrounds: Use PNG with transparent background
• Proper sizing: Minimum 2400x2400 pixels for best results

Payout schedule reminders:

• Monthly schedule: Payouts sent on 15th of each month
• Minimum threshold: $25 minimum required
• Processing time: 3-5 business days after payout date
• Delivered orders only: Orders must be delivered to be included

Check these items:

1. Verify your payout method is set up correctly
2. Check if you met the $25 minimum
3. Ensure orders were delivered before month-end
4. Check your PayPal/bank account for deposits
5. Review payout history in your dashboard

Common billing scenarios:

• Pro-rating: Plan changes are pro-rated
• Setup fees: One-time fees when starting/upgrading
• Tax addition: Local taxes may be added
• Failed payment fees: Some banks charge for failed transactions

Check your billing history in the dashboard or contact support for detailed billing explanations.

Tracking troubleshooting:

1. Wait 24 hours: Tracking info can take time to update
2. Try different carriers: Check USPS, UPS, FedEx, DHL websites
3. Remove spaces: Copy tracking number without spaces
4. Check email: Tracking info is sent to customer via email
5. Use carrier apps: Try official carrier mobile apps

Quality issues are handled automatically:

• Customer service: We handle all customer complaints
• Quality guarantee: Free replacements for defective items
• No cost to you: Quality issues don't affect your earnings
• Automatic process: Customers contact us directly

You'll be notified if there are patterns in quality issues with your designs, but individual complaints are handled automatically.

Data accuracy considerations:

• Update frequency: Data updates every 6-12 hours
• Time zones: Check your timezone settings
• Date ranges: Verify selected date ranges
• Delivered orders only: Revenue only counts delivered orders
• Refunds included: Returns and refunds affect totals

If data still seems incorrect after checking these factors, contact support with specific examples.

Feature availability by plan:

• Basic plan: Limited to essential features
• Premium plan: Advanced analytics and digital products
• Custom plan: Full feature access

Check your current plan in settings. Some features require plan upgrades.